Thank you for choosing PREMIERFINANCIAL INSTITUTE LLC for your sports and outdoor products needs. We are dedicated to providing you with premium quality products and exceptional service. To ensure your shopping satisfaction, please carefully read our comprehensive Return & Refund Policy outlined below.

1. Return Eligibility and Timeframe

You have 30 calendar days from the date of receiving your order to initiate a return or exchange request. Requests received after this period will unfortunately not be accepted. To be eligible for a return:

  • The product must be unused, unworn, unwashed, and in the same condition as when you received it.
  • The item must be returned with all original tags, labels, packaging, and accessories intact.

2. Non-Returnable and Non-Refundable Items

Certain products cannot be returned or refunded, including but not limited to:

  • Customized, personalized, or made-to-order items.
  • Clearance, final sale, or heavily discounted products.
  • Hygiene-sensitive items such as sportswear with intimate contact, face masks, or similar goods.
  • Products damaged due to misuse, accident, or unauthorized modifications.

3. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 7 days of delivery with detailed photos and a description of the issue. We will verify the problem and provide a prepaid shipping label for the return. Upon receipt and inspection, we will either send a replacement or issue a full refund, including shipping costs.

4. Return Process

  • Contact our Customer Service at [email protected] or call 240-937-0576 to initiate the return. Please provide your order number, item details, and reason for return.
  • Our team will respond within 2 business days with return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.
  • Pack the item securely in its original packaging along with all tags, accessories, and a copy of your receipt or packing slip.
  • Ship the package to the return address provided by Customer Service. Use a traceable and insured shipping method; we are not responsible for lost or damaged packages during return shipping.

5. Shipping Costs and Fees

  • Return shipping fees for non-defective returns are the responsibility of the customer.
  • For defective, damaged, or wrong items, PREMIERFINANCIAL INSTITUTE LLC will cover the return shipping cost.
  • Shipping fees for the original purchase are non-refundable, except when the return is due to our error.

6. Inspection and Refund Timeline

  • Returns are inspected within 7 business days of receipt.
  • Once approved, refunds will be processed and credited back to the original payment method within 7 to 14 business days.
  • Depending on your financial institution, it may take additional time for the refund to appear in your account.

7. Exchanges

Currently, we do not offer direct exchanges. To exchange an item, please return the original item following the return process and place a new order for the desired product.

8. Partial Refunds

Partial refunds may be granted for items that are returned used, damaged, or missing parts not due to our error.

9. Cancellation Policy

Orders can be cancelled before they are shipped. Please contact Customer Service immediately after placing your order if you wish to cancel. Once shipped, cancellations are not accepted, and the return process must be followed.

10. International Returns

For customers outside the United States:

  • Returns must follow the same procedures.
  • Customers are responsible for return shipping costs, customs fees, taxes, and duties.
  • We recommend using tracked shipping to avoid loss.

11. Contact Us

If you have any questions or concerns about your order or our policies, please contact us:

  • Email: [email protected]
  • Phone: 240-937-0576
  • Business Hours: Monday – Friday, 9:00 AM to 5:00 PM EST

Thank you for trusting PREMIERFINANCIAL INSTITUTE LLC. We value your satisfaction and strive to make your shopping experience smooth and enjoyable.